Logmein Rescue Help Desk

It also gives easy to assign and generate tickets.

Logmein rescue help desk.

Global and eu accounts are isolated so make sure you use the right password reset page. Multi platform support for users across pc mac ios and android devices full customization and administration controls that lets you tailor rescue to your company s processes enterprise grade security measures including tls 1 2 transport security with aes 256 bit encryption. Install and configure the application in zendesk support. Find the full setup article here.

Make sure you submit an email address that is associated with your rescue account. Logmein rescue is a powerful easy to use remote support solution for pcs macs mobile devices and more. It offers an intuitive platform to solve customer issues quickly. Start creating remote support sessions from zendesk support tickets.

You will however be able to support any kind of remote device with logmein rescue. Logmein rescue is my favorite helpdesk solution platform. Customers love it because it allows us to solve most of their tech problems without ever having to enter their premises. Multi platform support enables connection to pc and mac devices while logmein s mobile device support simplifies support for ios android blackberry and other devices.

The logmein rescue is a good support help desk product and does not need to be pre installed on client machines logmein helped us take a big step forward with remote customer support. To begin using logmein rescue for zendesk support you must have a valid logmein rescue licensed or trial account. With logmein rescue help desk software your agents can connect to users anywhere in the world. Security is strong customers must get permission for technicians to access any function and remote sessions employ tls 1 1 transport security with aes 256 bit encryption.

Sign in to your zendesk support account. It worked great for me. Nothing to share about cons. Utilize cayzu s logmein to help solve support problems faster when a customer reaches out for tech support it can be frustrating to try to visualize what he or she is looking at to determine the cause.

Rescue is built to serve teams of all sizes from small helpdesks to the world s largest support organizations and everyone in between. Support is here for all your logmein products. Tech support agents can now initiate a screen sharing logmein rescue session directly from a support ticket. Enter the email address for your logmein account and we ll send you instructions on how to change your password.